Customer Service Advisor - Porto, Portugal - ManpowerGroup

ManpowerGroup

Empresa verificada

Porto, Portugal

há 2 dias

Postado por:

João Santos

Recrutador de beBee

Descrição

ManpowerGroup is a multinational company recognized worldwide for making business more human.

By choosing us you are choosing to be part of a multicultural and dynamic team in a universe of projects with the best brands on the market.

Come build your career with us

The Role:

As a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution.

You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction.

What you'll be doing:

Identify and resolve customers' requests/questions or complaints using relevant knowledge base tools or other technical resources.
Communicate and consult with colleagues to share best practice.
Comply with/complete global support specific or adhoc tasks.
Meet support KPIs (Initial response time, Quality scores, Client happiness rating).

Benefits:

Bonus package to reward your hard work.
Fulltime, paid training to help you on your way to success.
A huge learning and development platform tailored to you.
Being part of a thriving, openminded work culture.
Work from our beautiful offices when they open again.

What you need:

Experience in a Customer Service position (not mandatory)
Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care.
Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.
A team player who is positive, friendly and has a cando attitude towards staff and customers.
Receptive to constructive feedback and changes within the business.
Confident and competent in handling complaints and mediation.
Experience of working to customer satisfactionbased targets and operational metrics such as quality and handle time.
Fluency in written and spoken English & Spanish language is essential. (C1 level).
Ability to multitask in a fastpaced environment.
Ability to work shift patterns, including some weekends. Typical hours of operation can be from 8am 8pm.