French Learning Specialist - Porto, Portugal - Sitel Group

Sitel Group

Empresa verificada

Porto, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Learn, Lead & Grow at Sitel Group
We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
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GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
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BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
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WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
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GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
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MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world's best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages.

Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

Come and work with us.
We are looking for a talented and accomplished

Learning Specialist to join our team to enhance the competencies of individual employees by designing, updating and conducting training programs that will boost employees workplace performance in alliance with Sitel's core values.

As a

Learning Specialist in this project, your daily responsibilities will include:

Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
Modifies and presents training programs for representatives/agents.
Tracks and analyzes training programs by examining agent performance.
Recommends changes to training programs.
Conducts training programs for representatives/agents and firstline supervisors on new products/services, selling skills and/or system changes.
Participates in identifying program needs, obtaining technical data and scheduling programs.
Maintains training records.
Tracks and analyzes training programs by examining agent performance.
Recommends changes to training programs.

To succeed in the role, you will need to have:

Native or proficient level of
French (mandatory)
Advanced level of
English (at least C1) both verbal and written
Strong facilitation, problemsolving, research and decisionmaking skills.
Organizational and time management skills.
Ability to manage challenging trainees and customers while remaining in control.
Good judgment and ability to express thoughts clearly and simply.
Ability to work a flexible schedule.
Ability in designing, developing and delivering training material
Ability to carrying out Training Needs Analysis
Strong presentation skills
Visual design skills and ability to storyboard
Proficient level of Power Point, Excel
Video editing and Basic HTML is a plus
Photoshop and Illustrator is a plus;
Critical thinking skills
Ability to learn fast on a job

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Must hold EU citizenship or valid work permit for Portugal:

Education and experience.

College degree in Education, HR or directly related field (preferable)
At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fastpaced contact center environment.

Specific Requirements (when necessary)