Process & CRM Transformation Analyst - Lisbon
há 4 horas

Descrição do trabalho
At Inetum you have space to grow and boost your talentQueres fazer parte de uma real transformação operacional? Estamos à procura de alguém que domine processos, saiba traduzi-los em fluxos claros e consiga identificar onde a automação pode fazer a diferença
Se és daquelas pessoas que adoram desmontar, analisar e reconstruir formas de trabalhar, e que conseguem influenciar equipas experientes, então este desafio é para ti.
O que vais fazer:
A tua missão será compreender ao detalhe todas as atividades da equipa interna e do BPO, transformando esse conhecimento num mapeamento completo que vai orientar a automatização e integração de tarefas no Salesforce.
As tuas responsabilidades incluirão:
Realizar o levantamento detalhado de tarefas e processos (internos + BPO).
Construir fluxos operacionais end‑to‑end, identificando:
o que deve ser automatizado,
quando deve ser executado,
e como se encaixa no fluxo global.
Identificar oportunidades de automação e pontos de integração com Salesforce.
Realizar avaliações de âmbito, analisando indicadores como:
métricas do BPO,
volumes de trabalho,
tempos médios operacionais (TMO).
Rever e propor melhorias contínuas nos processos.
Apoiar iniciativas de transformação digital e gestão da mudança.
Trabalhar diretamente com equipas internas experientes e com parceiros BPO.
O que procuramos:
Um perfil analítico, hands‑on, com experiência em:
Mapeamento e documentação de processos.
Melhoria contínua.
Transformação digital.
Gestão da mudança.
Ecossistemas CRM (conhecimento de Salesforce é valorizado, mas não obrigatório).
Soft skills essenciais:
Perfil questionador, crítico e orientado para melhoria.
Capacidade de desafiar o status quo.
Confiança para lidar com equipas experientes e séniores.
Comunicação clara e assertiva.
Proatividade e autonomia.
(Modelo híbrido, com 3 dias por semana no escritório em LISBOA).
És tu a pessoa certa?
Envia o teu CV e junta‑te a nós
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