Process & CRM Transformation Analyst - Lisbon
há 4 horas
Descrição do trabalho
At Inetum you have space to grow and boost your talentQueres fazer parte de uma real transformação operacional? Estamos à procura de alguém que domine processos, saiba traduzi-los em fluxos claros e consiga identificar onde a automação pode fazer a diferença
Se és daquelas pessoas que adoram desmontar, analisar e reconstruir formas de trabalhar, e que conseguem influenciar equipas experientes, então este desafio é para ti.
O que vais fazer:
A tua missão será compreender ao detalhe todas as atividades da equipa interna e do BPO, transformando esse conhecimento num mapeamento completo que vai orientar a automatização e integração de tarefas no Salesforce.
As tuas responsabilidades incluirão:
Realizar o levantamento detalhado de tarefas e processos (internos + BPO).
Construir fluxos operacionais end‑to‑end, identificando:
o que deve ser automatizado,
quando deve ser executado,
e como se encaixa no fluxo global.
Identificar oportunidades de automação e pontos de integração com Salesforce.
Realizar avaliações de âmbito, analisando indicadores como:
métricas do BPO,
volumes de trabalho,
tempos médios operacionais (TMO).
Rever e propor melhorias contínuas nos processos.
Apoiar iniciativas de transformação digital e gestão da mudança.
Trabalhar diretamente com equipas internas experientes e com parceiros BPO.
O que procuramos:
Um perfil analítico, hands‑on, com experiência em:
Mapeamento e documentação de processos.
Melhoria contínua.
Transformação digital.
Gestão da mudança.
Ecossistemas CRM (conhecimento de Salesforce é valorizado, mas não obrigatório).
Soft skills essenciais:
Perfil questionador, crítico e orientado para melhoria.
Capacidade de desafiar o status quo.
Confiança para lidar com equipas experientes e séniores.
Comunicação clara e assertiva.
Proatividade e autonomia.
(Modelo híbrido, com 3 dias por semana no escritório em LISBOA).
És tu a pessoa certa?
Envia o teu CV e junta‑te a nós
Empregos semelhantes
A sua missão será compreender ao detalhe todas as atividades da equipa interna e do BPO, transformando esse conhecimento num mapeamento completo que vai orientar a automatização e integração de tarefas no Salesforce. · ...
há 1 dia
A Inetum está à procura de um Process & CRM Transformation Analyst para realizar uma transformação operacional real. O candidato deve dominar processos, traduzi-los em fluxos claros e identificar oportunidades de automação. · ...
há 13 horas
We are on a mission to help consumers save time and money by matching them with the best products for their needs with banking, insurance and utilities. · Unleashing your progressive thinking to deliver our core mission through a wide range of innovative products and service offe ...
há 1 mês
Job summary · We are on a mission to help consumers save time and money by matching them with the best products for their needs with banking, insurance and utilities.Responsibilities · ...
há 1 semana
Are you ready to thrive in a dynamic and exhilarating environment where you'll be entrusted with significant responsibilities? · ...
há 1 mês
We are on a mission to help consumers save time and money by matching them with the best products for their needs with banking, insurance and utilities. · ...
há 1 mês
We are on a mission to help consumers save time and money by matching them with the best products for their needs with banking insurance and utilities. · We are seeking an experienced Business Transformation Analyst to join our team of young motivated individuals who share our pa ...
há 6 dias
We are on a mission to help consumers save time and money by matching them with the best products for their needs with banking insurance and utilities ComparaJa is part of Samlino Group Operating across three markets we empowered over 10 million users last year alone propelling t ...
há 1 mês
We are looking for a Transformation & Project Management Analyst to assist in planning, executing and monitoring projects as well as data analysis and reporting. · ...
há 1 mês
We are looking for a Transformation & Project Management Analyst to join our team. · ...
há 1 mês
The Senior Business Analyst will assist in executing global payroll strategy from input validation to employee/tax disbursement. · Capture document migrate local knowledge policies processes HR Shared Services organizationCollaborate system vendors country teams payroll shared se ...
há 2 dias
We are looking for a sharp and insightful Data Analyst to join our Business Intelligence (BI) team. · Gather and translate business needs into technical requirements for data models and reporting solutions. · Develop, optimize, and execute SQL queries to extract, transform, and l ...
há 1 mês
We are seeking a versatile Business Analyst to act as the key liaison between our business units and technical data teams. · Gather, analyze, and document detailed business requirements for data-focused projects. · Translate business objectives and metrics into clear functional s ...
há 1 mês
+The Senior Technical Analyst acts as a bridge between business stakeholders, architects and development teams ensuring that business objectives are clearly translated into technical deliverables and that all solutions align with the overall transformation roadmap in the Claims d ...
há 2 semanas
We're seeking a Digital Data Analyst to transform data into insights that drive smarter decisions. You'll monitor online performance, produce clear reports, and support teams with analytics tools. · ...
há 1 semana
As a Senior Systems Analyst / IT Solutions Designer you will contribute to Finance Systems implementation and integration projects within a complex international context working closely with Business Analysts design implement and maintain technical solutions supporting financial ...
há 1 mês
As a Senior Business Analyst you will support complex Finance Systems implementation and transformation initiatives in an international environment. · ...
há 1 mês
Inetum is seeking an SQL and UNIX Support specialist to join their team. · ...
há 6 dias
As a Senior Business Analyst you will support complex Finance Systems implementation and transformation initiatives in an international environment. · ...
há 1 mês
We are looking for a talented Business Analyst to join our dynamic team. · Responsible for creating functional documentation. · Coordinate sprints with the developer and the responsible team in Paris. · ...
há 1 semana