Senior IT Support Technician - Lisboa, Portugal - Beyond

Descrição

At
Beyond, we partner with people who want to design a better future.

We are a design and technology company.

We design and build products, platforms, and programs for the world's most ambitious brands; including Google, Snapchat, Facebook, Netflix, and Diageo.

We are a diverse group of designers, strategists, engineers, and wordsmiths who make things that people love to use.


Role Overview

• Beyond is looking for a
  Senior IT Support Technician to join our team in Europe. This individual will support our staff in developing worldclass solutions for our clients.

As a Senior IT Support Technician, you'll focus on evolving our IT practice in the following areas:

• 
  IT HelpDesk Support: Provide efficient and effective resolution of IT issues.

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Equipment Procurement & Provisioning: Oversee the acquisition and setup of IT hardware.
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Mobile Device Management: Ensure efficient management of devices within the organization.
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Systems Integration & Automation: Implement and maintain system integrations and automate processes where applicable.
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AI Application in IT: Leverage artificial intelligence to enhance IT tools and operations.
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Collaboration with CyberSecurity: Work closely with the CyberSecurity function of the parent company and contribute to the Information Security Management Systems.


As a Senior IT Support Technician, we'd look for you to be able to bring:

• 
  Experience: Minimum of 5 years in IT, with a background in mid-sized companies.

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Expertise in Cloud Technologies: Proficiency in Google Cloud, AWS, and SaaS management.
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Autonomy & Proactivity: Ability to work independently while aligning with the North American IT function.
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Technological Proficiency: High exposure to Google Workspace, MacOS, Kandji, JAMF (or similar), Integrations, and Automations.
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Communication Skills: High proficiency in English (both written and oral).
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Problem-Solving Skills: Strong capability in identifying issues and formulating effective solutions.


Nice to haves
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Vendor Management: Experience in managing relationships with technology vendors and service providers.
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Change Management: Skilled in implementing and managing change in IT operations.
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Information Security Knowledge: Familiarity with cybersecurity practices and policies.


Personal attributes:

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Adaptive Thinker: Ability to draft plans for operational evolution and infrastructure development.
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Team Player: Collaborative mindset, able to work in sync with various teams.
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Resilient: Capable of leading IT initiatives from start to completion, even within adverse environments.


And in return, Beyond offers:

• A team of passionate people who genuinely care about what they do and the standard of work they produce
• We are a remotefirst company, however, we have coworking spaces available to work from in both Lisbon and Porto.
• 25 days' annual leave, Juneteenth, your birthday off, and a paid office closure between Christmas and New Year's.
• Health insurance
• 15 days paid sickness and wellness days
• A generous learning and development budget and an annual leadership development program
• A strong company culture that includes weekly meetings, company updates, team socials, quizzes, and celebrations
• Inhouse DE&I council and mental health firstaiders

Having been named among Sunday Times Best 100 Companies, we believe culture plays a large role in what we offer as an organization.

We actively promote diversity in all its forms across our Studios and we proudly, passionately, and proactively strive to create a culture of inclusivity and openness for all our employees.

Beyond is committed to welcoming everyone, regardless of gender identity, orientation, or expression. Our mission is to remove exclusivity and barriers and encourage new thinking and perceptions, in a space of belonging. It is not about race, gender, or age, it is about people. And without our people being their most creative and innovative selves, we are nothing.