Customer Support Arabic Market - Lisboa, Portugal - KGR

KGR

Empresa verificada

Lisboa, Portugal

há 2 dias

Postado por:

João Santos

Recrutador de beBee

Descrição

We are recruiting for an international company a Arabic speaking Customer Support Agent for their offices in Lisbon

The role is based in Lisbon (Portugal)

Missions:

Communicate with customers using various channels
Ensure customer satisfaction and provide professional customer support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
Identify the issue the client is facing, troubleshoot and provide the solution
Able to identify when the issue should be re-assigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets

Profile:

Native/fluent in Arabic, both oral and written. Fluent in English (at least B2 level)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to meet tight deadlines with minimum supervision and in timely manner
Ability to work independently, while being team player at the same time
Ability to cover shift rotation
Eligible to work in the EU.