Czech-speaking Trust - Lisboa, Portugal - Workster

Workster

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Workster is working with a leading Outsourcing/BPO consultancy.

They are seeking to onboard Trust & Safety Investigators to join their teams in Lisbon and to support a major technology company that provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services in content moderation for Bulgaria, Romania, Latvia, Lithuania, Estonia, Croatia, Poland or Czech.

Your Role

Review and assess escalated cases for potential policy violations or safety concerns
Respond to client's customers inquires via phone, helpdesk and live chat
Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers
Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy
Handle Client's customer's complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions
Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions
Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.

Your Qualifications

C1 of Bulgarian, Romanian, Latvian, Lithuanian, Estonian, Croatian, Polish or Czech
B2 level of English
The ability to thrive in a dynamic, teamfocused and structured environment
An ability to make decision based on rules and policies
A passion for helping others achieve results
An ability to handle potentially stressful situations.

The Offer

22 days of holiday
Private health insurance
Yearly flight home sponsored
Relocation support with flight costs reimbursement and a room
Support of employees experienced in helping relocating colleagues
Free Portuguese classes
Temporary contract for 12 months, Permanent after 2 years.
Training compensation about 50% around 15 working days
After the training schedule for 8 hours daily, 5 times per week in shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday, 24/
Water sport activities, soft trekking and more
A dynamic and creative team with positive and friendly atmosphere

Ability to commute/relocate: