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Marketing Customer Support with Spanish - Lisbon - CBT
Descrição
Marketing Customer Support Spanish + EnglishStart Date:15 January 2026Location:Lisbon, Portugal
Work Model:
On-siteRelocation:Not availableWork Schedule Initial Schedule (12-hour window):Monday to Sunday | 07:00 – 19:00Two shifts:07:00 – 16:0010:00 – 19:00Future Schedule (TBC by client):24/7 rotational shifts, Monday to Sunday2 rotational days offRole Overview As aMarketing Customer Support Advisor , you will support advertisers by managing and resolving product-related issues while delivering high-quality customer support.
The role involves troubleshooting advertising products and collaborating closely with internal teams to ensure excellent customer experience.Key ResponsibilitiesProvide customer support to advertisers via digital channels (e.g. email/chat).Handle end-to-end troubleshooting of advertising and campaign-related issues.
Support paid campaign-related inquiries and platform usage questions.
Collaborate with internal teams to resolve technical or product-related cases.
Ensure high customer satisfaction and adherence to service levels.
RequirementsFluent inSpanish and English(written and spoken).Mandatory experience in paid campaign management .Degree inMarketing or a related field .Proven experience inDigital Marketing .Previous experience in aContact Centre or Service program within an Advertising Tech company .Familiarity with social media platforms and a basic understanding of digital advertising.
Strongcustomer service orientation .Ability to work bothindependently and within a team .CompensationBase Salary:
€880 x 14 monthsPerformance Bonus:
N/AComplexity/
Allowance Bonus:
€80 x 11 monthsBenefits
Meal Allowance:
€7.63 per working day
Health Insurance:
Available from day 1 (employee contribution required)Fully covered by the company after 6 months of contract#J-18808-Ljbffr
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