Network Operations Center Manager - Lisboa, Portugal - NBCC Consulting

NBCC Consulting

Empresa verificada

Lisboa, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

NBCC Consulting, a leading IT services company, we help the clients by integrating new digital solutions to produce better business results.

We are looking for a Network Operations Center (NOC) Manager to join this growing team

RESPONSIBILITIES
Handle escalations and manage support from different levels.
Ensure adherence of operational metrics.
Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
Provide procedural training to staff.
Perform performance objectives and performance reviews with all team members.
Hands on technical support work related to the overall health and maintenance of customer environments.
The NOC Manager will manage all related partner operational expectations.

Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.

REQUIREMENTS:

Bachelor's or master's degree with qualifications in computer science, electrical engineering, telecommunication engineering and information technology and related fields
Ideally 6+ years' experience in the NOC area
Excellent leadership qualities
Demonstrated history of successfully leading teams
Excellent skills in developing processes and procedures
Excellent oral communication skills, writing and presentation skills
Portuguese and English - Both written and spoken.

CONDITIONS

Integration in a company that has been growing strongly for several years;
Salary package compatible with the position and experience demonstrated
Health insurance;
Continuous training;
Professional development

Further to the General Regulation (EU) on Data Protection No.

2016/679, we inform you that by responding to this announcement you consent to the use of your data by the NBCC Group for the period of time necessary for the completion of this process or others that may fit your profile.

In case of doubt/update or request to delete your personal data.