Application Support Analyst - Lisboa, Portugal - dentsu

dentsu

Empresa verificada

Lisboa, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Company Description We Dream. We Do. We Deliver.**
As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global
Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

Key responsibilities:

Contributes to the delivery and implementation of operational projects to support the business
Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards.

Qualifications

Experience with troubleshooting principles, methodologies, and issueresolution techniques.
Knowledge and ability to interrogate code and configs to fix issues.
Understanding of JIRA/Confluence and ServiceNow tools.
Good knowledge of Windows and Linux.

ITIL Certification v

Good understanding of the business goals of the endusers and the business in general.
Strong delivery focus and proactivity.
Excellent English (written and oral) communication skills.
German (Written and oral) communication skills (as a plus).
Strong customerservice orientation.
Keen attention to detail.
Ability to effectively prioritize and execute tasks.
Experience working in a teamoriented, collaborative environment.

We do not sponsor work visa.

For those who don't have
Portuguese documents (NIF and NISS), we suggest you to search for more information at local country Social Security entities, as well as on SEF (Serviços Estrangeiros e Fronteiras), for possible roles in Merkle Portugal.

Additional Information Benefits and perks**:

Cutting Edge Technology & Latest IT tools
Softwarehouse environment
Agile and Flexible working hours
Digital nomad policy
Focus on career development
Health insurance (also included for the household)
Mental health support
Volunteering experiences and sustainable mindset
25 vacation days + 3 wellness days per year
Beers (after 6pm), foosball, and pingpong #workhardplayhard
Free breakfast every second Monday of the month
Employee discounts
Team & Company events

Inclusion & Diversity

We value the strength diversity brings to our business and are working hard to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community's race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly._
If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you._

**#LI-Hybrid