- Provide day-to-day IT support to local users, including assistance with onboarding, leave management, software and hardware support, and device swaps.
- Lead and execute local various projects, such as laptop and smartphone exchanges, Windows/Office updates, application packaging, definition and deployment of our GPOs and security tools.
- Diagnose, track, and resolve incidents and service requests according to the defined SLAs in the ticketing tool.
- Create support materials for training the new joiners.
- Ensure communication with the Team Coordinator and colleagues.
- Comply with information security best practices and guidelines.
- Raise major incidents to MIM (Major Incident Management).
- Oversee the integrity of hardware inventory, including laptops, desktops, monitors, and accessories.
- Monitor software licenses.
- Directly interact with users, which requires not only technical proficiency but also effective communication skills and the ability to remain resilient under stress.
- Manage relationships with resellers and local stakeholders to ensure and coordinate deliveries and on-site interventions.
- Support the Service Desk, System, and Network teams for second-level user support or local infrastructure projects.
- Stand-in for the Facility Coordinator on-site, when he/she is not available, and support with technical tasks when the need arises.
- It is expected to maintain a good collaboration with the extended Luxembourgish Asset team. However, the scope of the accountability is resumed to the Portuguese office, to its users, devices, and infrastructure.
- At least 3-5 years of previous relevant IT experience including using systems such as : Windows 11 Office 365 SCCM iOS Mac OS Laptop hardware maintenance Software installation Ticketing & inventory software Inventory Laptops and Smartphones deployment Networks and system concepts Windows Server
- Ability to interact diplomatically with faculty (at all levels), in Portuguese and in English. Speaking French will be an asset;
- Ability to perform the software and laptop hardware installation and management;
- Ability to work independently and without immediate supervision (demonstrate excellent organizational, rigor);
- Time management skills including being able to handle a complex, varied workload with the ability to lead and manage if requested.
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Audit IT IMAC Computer Technician - Porto, Portugal - PricewaterhouseCoopers & Associados - SROC, Lda
Descrição
Description
& SummaryPwC is hiring a IT IMAC Computer Technician (m/f/d) for June 2024, to integrate its brand new international office in Porto. What if it was you?Who we are:
PwC Services Portugal is a partnership between PwC Portugal and PwC Luxembourg that will provide the candidates with the opportunity to work with international clients, from a brand new office located in Porto.
PwC Luxembourg is the largest professional services firm in Luxembourg, providing audit, tax and advisory services including management consulting, transaction, financing and regulatory advice to a wide variety of clients. To make it happen, we count on the expertise of over 3,700 people from more than 94 different countries, who strive every day to reach excellence and team up to solve important problems through innovative solutions. We value diverse and singular career paths, embrace everyone's unique self and encourage our People to fuel their potential in a work environment that is inclusive, stimulating, and motivating.
This role offers a dynamic environment where you can apply your technical expertise, organizational skills, and communication abilities to contribute effectively to our IT operations. If you are ready for this exciting challenge, we encourage you to apply.
Be a part of our team of solvers where you will (specific responsibilities include but are not limited to):
Let's talk about you. If you have (or will soon have) ...
...You are the candidate we are looking for
Education
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications
Required Skills
Optional Skills
Desired Languages
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
