Customer Support Agent - Lisboa, Portugal - Recruit 4 work
Descrição
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
Your day to day
- Provide general and technical support to customers who use any of paid products (Premium, Music, super chat, super stickers, movies and shows OR channel memberships)
- Escalate complex problems according to defined procedures.
Your profile
- Good communication skills, both verbal and oral
- Experience at Customer Support role at least 12 months
- Proactive attitude and strong teamspirit
- Excellent native level written and spoken communication skills in the language of support
- Be organized and able to manage time and tasks efficiently
- Quick learner and adaptable to learn new processes, concepts, and skills as well as being able to understand that an Operation is an everchanging organism
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
- Ability to handle not only customers' emotions, but also being able to empathize with the client's case
- TURKISH OR GERMAN MANDATORY FOR THIS POSITION
We offer
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Professional development and clear career path
- New office facilities in a convenient location in Lisbon
- Training & development opportunities
- Competitive salary & relocation allowance and assistance
- Free fruit, coffee, tea and water and a lot more
Location
Lisbon (Portugal)
İş Türü:
Tam zamanlı
Maaş:
aylık 1.800,00€ veya üzeri
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