Technical Support Representative - Lisboa, Portugal - Verizon

Verizon

Empresa verificada

Lisboa, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

When you join Verizon

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Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe.

We're a diverse network of people driven by our shared ambition to shape a better future.

Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role.

Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future.
Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role.
Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

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What you'll be doing

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Become a technical expert of the Verizon Connect platforms and develop a deep understanding of the fleet management space;

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Serve as Technical Customer Support professional dealing with complex technical matters related to SaaS fleet management products and solutions;

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Actively work with other departments of Verizon Connect global organization as well as deal with customers and vendors on a daily basis;

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Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;

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Contribute to internal & external technical projects, product and feature launches as well as look for continuous process improvement possibilities;

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Work in a multilingual environment while serving several markets.

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What we're looking for...

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Technical professional we are looking for should have well developed skills listed below

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Technical background and experience in a customer-facing role;

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Experience with industrial systems, electronics, or similar hands-on work is a plus;

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Fluent written and verbal communication in English and 3rd European language;

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Experience with CRM & ERP systems
Salesforce and SAP would be preferred
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Strong communication and listening skills;

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Well-developed time management and prioritization skills;

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Structured "can-do" approach to open matters and tasks in a demanding environment;

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Methodical and conscientious documentation skills;

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Willingness to develop while identifying opportunities over self-reflection.

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Where you'll be working

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In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

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40

Diversity and Inclusion

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We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.