Application Production Support - Lisbon, Portugal - askblue

Descrição

Do you know AskBlue?

We were born in 2013, and we provide services in the field of information technology.

We are looking for Application Production Support to join our company in one of our projects, in Lisbon.

Tasks:

Provide first class support to all users of the system in a timely and efficient manner;

Liaise with the developers to communicate issue raised by the business;

Track issues effectively using ITIL approved methodology (incidents, changes, requests and problems);

Maintain a knowledge base regarding support issues and their resolution;

Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests;

Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out;

The systems the team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work;

Within the broader team we support an overnight batches that performs the official end-of-day revaluations and scenario analysis for market risk.

Requirements:

Linux/UNIX & Windows Systems;

ServiceNow (ITIL);

Geneos / Daynatrace (Monitoring Framework);

SQL;

Python or other (Scripting language);

Communication - Oral & written;

Ability to collaborate / Teamwork;

Proactivity;

Strong analytical skills;

Ability to prioritize work effectively in a dynamic, ever changing environment;

Fluent in English.

Work Arrangement:

Hybrid.

Offer:

Health Insurance;

3 and a half days of leave per year + 22 vacation days;

Unlimited access to Udemy.

If you are interested in the opportunity, upload your C.V. or send it to with the reference # in the subject.

AskBlue - Business & Technology