- Provide IT support, configuration, maintenance, and administration for Atlassian Products (Confluence and JIRA).
- Manage support queue for Atlassian Products, addressing technical requests and providing optimal solutions.
- Use problem-solving skills and app knowledge to resolve challenges and suggest alternatives.
- Investigate and replicate customer issues to identify and address root causes.
- Translate support tickets into feature requests, bug reports, and improvement suggestions.
- Evaluate and manage usage of Atlassian product add-ons/plugins to meet team and business needs.
- Identify opportunities for automation and tool support, taking initiative to implement solutions.
- Contribute to product documentation by creating knowledge-based articles.
- Communicate and collaborate with internal/external teams and stakeholders.
- Bachelor's degree in Computer Science, Information Systems, or related field;
- Experience integrating JIRA with Confluence;
- Knowledge on how to migrate Service JIRA to Data Center Jira;
- Experience with implementing and training on JIRA and JIRA Agile best practices, custom dashboards, and custom reports;
- English mandatory
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Banking Sector - Porto, Portugal - Devoteam
Descrição
Company Description
At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our tech and business leaders on cloud, data and cyber security. Let's fuse creativity with technology together and build innovative solutions that actively change things for the better.
Job Description
Qualifications
Additional Information
The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
