Product Support Trainee - Lisboa, Portugal - Alter Solutions

Alter Solutions
Alter Solutions
Empresa verificada
Lisboa, Portugal

há 1 semana

João Santos

Postado por:

João Santos

Recrutador de beBee
Descrição
Descrição da empresa


Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.


In 2022, Alter Solutions joined the act digital Group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Canada, Brazil, United States of America, Spain, France, Luxembourg, Poland, Portugal, Serbia and Morocco.


In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.


Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.

Descrição do emprego

  • Analyze issues and needs coming from our internal customers
  • Daily support to the users
  • Management of new requests
  • Prioritization and management of Requests and bugs report
  • Configuration of proprieties and new features inside the tools
  • Functional Product Documentation
  • Support in the execution of new technical or functional developments
  • Support to the QA manager in the approval of developments to production
  • Conduct trainings for the users
  • Elaboration of support documents
  • Collaboration with the Tech team in order to manage prioritized issues
Qualificações

  • Degree in Management or similar;
  • Eligible for IEFP Professional Internship, level 6 or 7;
  • Knowledge of CRM will be a plus;
  • Organized;
  • Critical Sense;
  • Sociable;
  • English fluent (mandatory);
  • Knowledge of other languages will be a bonus;
  • Team work.
Informação adicional
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