- Lead, inspire, and develop a team of customer service representatives.
- Set clear performance expectations and offer ongoing coaching and feedback.
- Drive the team to meet or exceed customer service goals and KPIs.
- Address escalated customer inquiries and tackle complex issues in German.
- Monitor team performance to maintain highquality customer interactions.
- Collaborate with colleagues to effectively address customer concerns.
- Conduct training sessions to enhance product knowledge and customer service skills.
- Identify areas for skills improvement and implement necessary training programs.
- Monitor and analyze team performance metrics.
- Prepare regular reports on team performance and recommend areas for improvement.
- Fluency in German/Dutch is essential.
- Proficiency in an additional language is a strong advantage.
- Bachelor's degree or equivalent work experience.
- Demonstrated experience in a supervisory or leadership role in customer service.
- Strong interpersonal and communication skills.
- Exceptional problemsolving and decisionmaking abilities.
- Ability to thrive in a fastpaced, dynamic work environment.
- Fluency in German is required, with knowledge of another language as a bonus.
- Proficiency in English at a C1 level.
- Fully paid one-month onboarding period upon successful completion of training.
- Professional career progression and ongoing support for your development.
- A multicultural and inclusive environment with an outstanding workplace atmosphere.
- Teambuilding activities organized by our vibrant community.
- Competitive salary package, including transportation and workfromhome allowances if applicable.
- All necessary equipment provided by the company.
- Private medical insurance offered after the probationary period.
- Location: Lisbon
- Contract Type: Non-Fixed Term Employment (permanent contract)
- Start Date: Ongoing recruitment
- Job Type: Full-Time
German Supervisors - Lisboa, Portugal - CLUSTEROL, LDA
Descrição
Join our vibrant team with a big vision
We've come a long way since our humble beginnings in 2020, growing from a trio of pioneers to a thriving workforce of over 300 professionals across Lisbon.
As we expand our horizons to Barcelona, we're on the lookout for talented individuals to bolster our European operations in various countries such as Italy, Denmark, Sweden, Germany, Spain, France, Belgium, Switzerland, the Netherlands, and our home base in Portugal.
At our core, we're more than just a company; we're a community dedicated to fostering growth opportunities for every member.
We pride ourselves on maintaining a close-knit, collaborative environment where each member is valued and contributes to our collective success.
Are you ready to join us? We're seeking dynamic and passionate individuals fluent in multiple languages to deliver exceptional service to our clients and help cultivate a positive workplace atmosphere.
Job Summary:
We're in search of a committed and enthusiastic Supervisor to lead our German market team. In this role, you'll oversee a team of customer service representatives, ensuring top-notch support for our German-speaking clientele. Fluency in German is a must, and proficiency in another language is a significant advantage.
Key Responsibilities:
Team Leadership:
Customer Support:
Training and Development:
Reporting and Analytics:
Language Skills:
What We Expect From You:
What You Can Expect From Us:
Send your CV today:
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