Service Manager - Lisboa, Portugal - iTRecruiter

iTRecruiter

Empresa verificada

Lisboa, Portugal

há 1 hora

Postado por:

João Santos

Recrutador de beBee

Descrição

SERVICE MANAGER (AT CLIENT SITE - PORTUGAL)

Portuguese company hires for work

CANDIDATES MUST LIVE IN PORTUGAL
FLUENT PORTUGUESE (C1/C2) AND ENGLISH (NICE TO HAVE)

Description

Description/Responsibilities:

Support and Management of operational issues with the most varied teams (e.g. external partners, IT teams);
Facilitator in identifying the best contact for issues or needs of projects or incidents;
Local escalation point, for IT issues, being responsible for working with the various teams, in order to solve the problem;
Identify business needs and solve them with the teams;
Support and help to users, sporadic opening of requests at the Service Desk and monitoring of them on the most varied topics;
Support and facilitate as well as sometimes serve as "eyes and hands" on specific topics such as project support, operational problem solving, etc;
Support the technical design of solutions;
Issues of servers, computers (desktops and laptops), tablets, phones, for which some intervention is required, being able to address these requirements and/or escalate;
Support the functional design and analysis of business process flows with an understanding of their impact on the value chain;
Support the creation of business cases to support functional requirements;
Transfer knowledge to users and IT support teams;

Must-have:

Professional technical course in microinformatics and telecommunications, equivalent or higher.
Minimum
5 years' experience in Field support, Infrastructure Project Management, Service/Delivery Management or Pre-Sales (proposal/contract preparation) or Project Management roles.
Good interpersonal and teamwork skills;
Ability to work autonomously;
Spirit of initiative, innovation and results orientation;
Proficiency in MS Office tools.
Fluency in Portuguese

Nice-to-have:

Certification in ITIL Foundations V4 (desirable).
Fluency in English (preferred).

Top 5 skills:

Have knowledge and experience of the Technology, Computing and Communications industry, particularly in the area of desktop management and mobile/fixed communications;
Experience in managing outsourced IT services in infrastructure areas, either from a customer or supplier perspective;
Attention to detail, accuracy and discipline;
Ability to simplify complex problems and achieve a workable solution;
Customer focus and service delivery; Seniority;
Minimum 5 years' experience in Field support, Infrastructure Project Management, Service/Delivery Management or Pre-Sales (proposal/contract preparation) or Project Management roles.

Location
:
Sines (Portugal) (on-site)