- Maintain agreed service levels for the DE labels
- Support the DE hotline
- Liaise with players on account-related issues, resolving problems and ensuring high levels of customer care
- Handle customer documents as part of the KYC or risk prevention flow
- Review customer withdrawals within the agreed time frames
- Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures
- Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems
- Analyze records of Affiliate accounts, to ascertain whether there are any irregularities
- Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care
- Investigate financial irregularities on accounts
- Work with colleagues in other departments to resolve account-related issues and prevent fraud
- Help maintain quality control and customer care through analysis of player contact
- Investigate risk issues relating to third-party processors
- Check gaming history
- Experience in the Risk division (6 months+) or in Customer Service (1 year+)
- Sound knowledge of the different aspects of Risk work including Online Payments or Financial
- Services knowledge
- Ability to identify subtle fraud and abuse patterns
- Sound and demonstrable experience with fraud analysis and investigations
- Fluent in German language and English at business level
- Command of another language is a plus
- Good communication skills and ability to effectively deliver feedback
- Self-motivation
- Ability to perform well under tight deadlines within a dynamic environment
- Very good command of Microsoft office tools
- Proven aptitude to work in a team, as well as guide and influence others
- Strong logical reasoning skills with an analytical approach
- Demonstrated decision-making and problem solving skills
- Ability to work on hybrid mode in regards to office-home work
- Ability to work on 24/7 shifts – Morning, Afternoon, Night shift (night shift is optional)
- Permanent working contract
- Annual Gross Salary: € (split in 14 payments)
- Food Allowance: paid monthly: 6,83 € net per working day
- Health Insurance
- Birthday Day: 1 Extra leave day per year
- Annual Bonus up to 10%
- Home Office: 2 days in the office and 3 days from home in average per week
- Other Benefits for being Entain Employee: Access to LinkedIn Learning, Access to Employee
- Assistant Tool, fruit and coffee in the office, protocols with local partners
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German Payments - Lisbon, Portugal - speakit
Descrição
Our international client in Lisbon within the iGaming industry is growing and looking for a German speaking to join the Payments & Risk Team. Great opportunity to be part of a reputable brand in the heart of Lisbon with good benefits and real opportunities for career progression
This person would be responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with a focus on team performance, customer satisfaction and timely resolutions.
Responsibilities:
If you are selected, you will be responsible for the tasks below:
Requirements
Benefits
