Customer Support Agent with French - Lisboa, Portugal - David Kennedy Recruitment

David Kennedy Recruitment

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a French-speaking Customer Support Agent for their office in Lisbon.

The successful employee would support customers with their queries regarding the platform.

Position:
Customer Support Agent

Location:
Lisbon, Portugal

Employment type:
Full-time

DUTIES AND RESPONSIBILITIES:

Ensure customer satisfaction and provide professional customer support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
Identify the issue the client is facing, troubleshoot and provide the solution
Identify when the issue should be reassigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
Maintain and update all jobrelated administrative forms

REQUIREMENTS:

Native/fluent in French, both oral and written. Fluent in English (at least B2 level)
Minimum 1 year of experience in a Customer Support role at a contact centre
Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to meet tight deadlines with minimum supervision and in timely manner
Ability to work independently, while being team player at the same time

OFFER: