CMDB Analyst - Porto, Portugal - Euronext

Descrição

The key accountabilities for this role are:

• Ensure effective management of the CMDB and that the content is accurate. Maintains CIs to ensure CMDB accuracy and completeness
• Manage inventory of CIs and assets, including dependencies and attributes, making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied with
• Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management
• Improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
• Works with other ITSM processes to understand new requirements and identify how Configuration management can support
• Support and administer the tool for configuration and asset management, and additional applications or modules as assigned

Knowledge, skills and experience required:

• Degree in Computer Science, or Business Administration, or in other related field.
• Knowledge of IT Configuration and Asset Management processes.
• Knowledge of Asset discovery tools
• Solution-oriented mindset and able to provide recommendations for the current and future platform.
• Familiarity with the processes that consume CMDB data e.g. Incident, Problem, SDLC, Asset, and Change
• Excellent analytical, and problem solving skills on maintaining CMDB data integrity.
• Able to generate reports for KPIs.
• Strong organizational skills.
• Excellent collaboration, customer service, and communication skills to work in a team environment.
• Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.

Core Values

Unity

• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion

Integrity

• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don't hide our mistakes, and we learn from them

Agility

• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks

Energy

• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition

Accountability

• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance

Euronext Values

Unity

• We respect and value the people we work with

• We are unified through a common purpose

• We embrace diversity and strive for inclusion

Integrity

• We value transparency, communicate honestly and share information openly

• We act with integrity in everything we do

• We don't hide our mistakes, and we learn from them

Agility

• We act with a sense of urgency and decisiveness

• We are adaptable, responsive and embrace change

• We take smart risks

Energy

• We are positively driven to make a difference and challenge the status quo

• We focus on and encourage personal leadership

• We motivate each other with our ambition

Accountability

• We deliver maximum value to our customers and stakeholders

• We take ownership and are accountable for the outcome

• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.