Dutch Speakercustomer Service Support - Lisboa, Portugal - Resource Consultants
Descrição
Starting dates January and February
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Remote in Portugal:
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40 Hours per week on a rotational shift pattern from Monday to Sunday, 07:00am to 11:00pm.
Our Client is one of the largest e-commerce websites in the Netherlands.
Also, it is the market leader in the field of online sales of books, entertainment products, electronic devices and toys.
Visitors of the online department store have access to over 6 million products with just one mouse click, including new and second hand Dutch and international books, music, DVDs and games, notebooks, software, mobile phones, LCD and plasma televisions, e-readers with tens of thousands of e-books and a photo album service.
Responsibilities
- Listen to customers questions and concerns, and provide answers and solutions;
- Troubleshooting regarding orders, deliveries, payments and returns;
- Point of contact for external sellers;
- Provide information about digital products;
- Escalation and rerouting of issues to other departments.
Your Profile
- Fluent written and verbal communication skills in Dutch;
- Moderate English skills (B2 level);
- Excellent communication skills;
- Experience in telephone customer service / call center environment (preferred).
What we Offer
- Fixedterm, renewable employment contract;
- Initial contract with a duration of 12 months;
- Private health insurance directly after contract signature (additionally to the standard insurance)
- Salary: 1247 gross monthly
