Customer Service Representative - Lisboa, Portugal - David Kennedy Recuitment

Descrição

David Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard a Turkish speaking Customer Service Representative for their Lisbon office.

Position:
Customer Service Representative


Location:
Lisbon, Portugal


Employment type:
full-time


Remuneration:
Base salary.

**DUTIES AND RESPONSIBILITIES: - Maintain an expert knowledge of our filters, along with the tools you will use to fine-tune them

• Respond to filterassociated problems, questions, and necessary changes daily
• Continually QA, calibrate, and hone our filters by observing trends and analysing false positives/negatives
• Maintain a strong understanding of Community and Safety Policy guidelines
• Maintain a deep, active, and dynamic knowledge of your language market's pop culture/current affairs/online vernacular
• Support the moderators by spending ample time working in moderation queues, provide your market team with relevant material and conduct frequent workshops.

REQUIREMENTS:

• Native/fluent in Turkish, both oral and written. Fluent in English (B2 level minimum)
• EU Passport holder or eligibility to work in Portugal
• Computer literate with the ability to adopt new knowledge quickly
• Strong critical and contextual thinking skills
• Ability to work in a fastpaced environment with high volumes and changing demands
• Stressresilient and optimistic personality
• Professional with strong work ethic
• Ability to work independently, while being team player at the same time
• Ability to work in shift rotation (08:00 AM 08:00 PM)

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Relocation support
• Guidance and tools to reach your full potential.