Team Lead - Lisboa, Portugal - GIGROUP

GIGROUP

Empresa verificada

Lisboa, Portugal

há 2 dias

Postado por:

João Santos

Recrutador de beBee

Descrição

We are recruiting a Team Leader (Operations) for one of our clients in Lisbon.

You are responsible for and own the delivery of service and service metrics to client as per contractual agreement, while managing all aspects of the team's strategy, forecasting and delivery of execution excellence regarding the assigned workflows and reporting directly to the Service Delivery Lead.

You will own the future growth of the established team. People management, motivation, engagement and accountability are a key function of this role.

Main Responsibilities/Account abilities:

Responsibility for maintaining and developing key client relationships
Responsibility and ownership for the delivery of service and service metrics to client
Responsible for supporting quality programs
Responsible for embedding new processes and workflows into the team
Drive continuous improvement and value add initiatives
Responsibility for meeting the obligations established within the contract
Allocating resources and responsibilities across the team to deliver business results and develop team members
Responsibility for team members' formal evaluation processes including career development, salary review and performance management

Who we are looking for:

6+ years' experience managing teams in an outsourced / operations environment with multilingual teams
Management of large teams
Multi party management i.

E. subcontractors, client, other vendors etc.

Demonstration of ability to meet SLA's / metrics
Revenue / financial management
Strong organizational, multitasking, and timemanagement skills
Excellent negotiation, influence, mediation and conflict management skills
Ability to work in a processdriven high demand environment
Service focused with ability to meet targets on a continuing basis
Proven focus on Continuous improvement and adding value to clients
Proven experience managing matters involving sensitive and challenging usergenerated content with good judgment, discretion, and sensitivity.

What we offer:

Direct contract with the client
Growth opportunities
Health insurance Flexible Benefits Bonus

//pt.
Gigroup.
Com.
Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de se