Technical Support Agent - Lisboa, Portugal - Otonomee

Otonomee

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Your mission:

WHAT YOU'LL BE DOING

Working as part of a technical support team assisting our Client.
Providing high quality & Customer focussed 1st line technical support.
Handling incoming support calls & trouble tickets.
Ensuring key information is accurately captured, undertaking relevant technical investigation & resolving complex Customer issues.
Developing and maintaining an exceptional level of Customer satisfaction at all touchpoints with the Customer and Client.

Your profile:

ABOUT YOU:

You have previous experience in a Technical support and/or Customer service role.
You have an aptitude for technology and can diagnose, document and resolve complex technical issues.
Proficient with helpdesk/ticketing systems and remote access tools.
Excellent written and verbal communication skills.
You can communicate clearly and work effectively within a team.
You speak English fluently. An additional language would be advantageous.

Why us?:

WHAT YOU GET IN RETURN:

Fully remote work (based in Portugal)
A competitive salary
WFH allowance
Meal Allowance
Online Gym and Wellbeing Studio.
The opportunity for professional growth.
Fun company events and team outings.

About us:

Founded in 2020, Otonomee is one of the world's first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions.

We design, build and operate outsourced people and technology solutions for growing businesses.

Our solutions help customers protect their brands as they grow their customer base, move into new markets and find efficiencies to support their growth.

We leverage the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners.

Our service is available 24/7 in all European languages. We currently support partners operations in Ireland, the US, UK and across Europe.

Otonomee is committed to encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all.

We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly.

We strive for an inclusive culture where we all can feel respected, valued, and connected - **Together we grow