Customer Service Specialist - Porto, Portugal - H.B. Fuller
Descrição
PRIMARY DUTIES
- For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Followup to ensure customer satisfaction and hasslefree interface with customers.
- Handle in a professional manner all Customer interaction and coordinate the final customer response.
- Communicate with Customers whenever there are changes that might affect their order
- SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc.
- Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers.
- Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.
- Control of consignment stocks, where appropriate.
- Completion of customer portals, where appropriate.
- Build and/or improve on lasting relationship with customers through knowledgeable communication.
- Exercise ownership in performance of duties. Seek problem resolutions using appropriate resources in a timely manner while minimizing cost impact to company.
- Seek to understand and include customer requirements in all operational plans and activities.
- Provide effective follow up and feedback to ensure customer requirements are being met.
- Ensure customer and community service standards are considered in all operational activities.
- Document and initiate dispute resolution process as appropriate to ensure customer satisfaction. Engage sales or customer service management for assistance.
- Monitor and enforce material allocations with customer while maintaining positive customer relations.
- Coached and trained, by Customer Service Supervisor and/or senior colleagues, to effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and cost.
MINIMUM REQUIREMENTS
- Entry level position
- 0 to 2 Years' Experience
- High school degree; commercial school education
- Fluency in written and spoken German and English
- The Customer Service Agent reports to a Customer Service Supervisor and will be performing tasks under supervisor guidance while being trained and gaining business acumen.
GENERAL REQUIREMENTS
- Strong computer competency with high MS Office suite proficiency
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively meet customer demands and deadlines
- Strong problemsolving skills
Ability to commute/relocate:
- Porto, Distrito do Porto: Reliably commute or planning to relocate before starting work (required)
Language:
- German (required)
- English (required)
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