B2B Spanish-Speaking Customer Specialist - Lisboa
há 9 horas
Descrição do trabalho
Workster is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems.
If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you
Your Responsibilities:
- Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform.
- Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations.
- Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance.
- Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company.
- Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach.
Your Qualifications:
- Language Proficiency: Fluent in English and proficient in Spanish.
- Education & Experience: High school diploma (mandatory).
- Stable job history (not frequent job hopping).
- Minimum 1 year of experience in customer service with a strong customer-oriented approach.
- Strong interpersonal and teamwork skills.
- Ability to multitask in a fast-paced environment.
- High attention to detail and problem-solving mindset.
- Experience with automated customer service platforms is a plus.
- Excellent written and verbal communication skills.
- Strong organizational and computer skills.
- Flexibility and adaptability to change.
- Ability to work independently while following company protocols.
- Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off.
What We Offer:
- Stable Work Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts.
- Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools.
- Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses.
- Health insurance & wellness programs.
- Paid time off & holiday allowances.
- Performance-based incentives.
- Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry.
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