Business Partner - Lisboa, Portugal - AXA

AXA

Empresa verificada

Lisboa, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

POSITION OVERVIEW

AXA Group Operations is the IT solutions and business consulting provider of AXA Group, one of the world's leading insurance and financial protection companies.

AXA Group Operations is providing services in Europe, Asia, North Africa and Americas.

Within AXA Group Operations, the job holder will be reporting to GO GAP Product Manager and will have a functional reporting line to the Head of Business Partner team, part of GO GAP product.

The GAP Product is accountable for the service delivery to the shared AXA SAP platform and is a shared pool of resources with skills in SAP Financial modules delivering Maintenance Services and Small Changes.

The Business Partner provide solution support to Local Finance teams as part of a team located in 7 European countries, Japan, US, Morocco, US and Hong-Kong.

The Business Partner will be the main point of contact for the assigned country(ies) and will address topics from all countries for her/his domain.

JOB RESPONSIBILITIES

Provide Local Support to users
User assistance: Questions and answers, ad hoc requests
Incidents: First level of diagnosis and coordination of local investigations (Other systems, Local IT, SME, AXA TECH.) checking the right severity levels and challenge them if needed.
Small changes: Gather local requests, check severity levels, assess solution impacts and sizing, core and standard alternatives, contribute to the Review Committees, Replenishment, Service and Product User Group
Administrate local Portfolio and SILVA tool, track outputs and resolutions
Raise Incidents and small changes in SILVA with the required detail description and quality, address questions & answers.
Track SILVA tickets until their resolution and communicate back to the users on resolution actions
Perform User Acceptance Test and Mobilize and support the business to allow them closer of tickets
Contribute to meetings with BAU Service Management team to review status, update plans and update priorities.
Participate in the LO Committees, as well as in the ad hoc meetings required, ie Quarterly closings followup meeting
Participate to the Process Review Committees/Product User Group meeting
Deliver the functional design of the local features and requirements
Liaise with Finance representatives (Product Owners mainly)
Get support from Central Demand/Supply teams in Lisbon with Solution Expertise
Contribute to project and small change deployments
Coordinate gathering of requirements and local impacts analysis and perform Solution test or UAT (communication, tests plans, test data)
Update training materials and review local usage
Perform solution training
Trainee users accordingly with trainee catalogue

Your Profile

JOB QUALIFICATIONS
Technical Skills

Ability to understand & analyze existing Accounting processes & data, and to troubleshoot, correct, or enhance existing solutions.
Ability to interact with accounting and controlling business users as well as IT infrastructure and batch monitoring teams
Good knowledge of SAP data model.
Skills on a ticketing tool (preference = Service now).
Ability to develop requirements based on input gathered from a variety of sources including statutory requirements from various countries, analysis results and feedback from the user community
Ability to produce project deliverables and review for completeness and quality, and compliance with established project standards
Ability to maintain good relationships with users
Ability to support and perform user acceptance tests with the users

Non-technical skills

Ability to work in complex environments (multicultural/multicountry/geographically distributed team)
Ability to anticipate issues and react promptly
Excellent Communication skills
Ability to take ownership of problems and issues and manage to resolution
Ability to work effectively with business partners, challenging where appropriate to give the best solution/results
Ability to work in a distributed delivery model, with near and offshore teams

Experienced required

Experience of SAP FI/CO accounting systems implementation is a must
Experience in SAP BW-BO, COUPA Buyer/Invoice solutions implementation is a plus
Experience of LO service delivery in LO mode for solution implemented in several countries is a plus.
Handson LO experience in IT services, consulting or in IT department of a large international company is a plus

Languages

Portuguese
English Fluent
French would be a plus

Other

Ability to travel

About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and y