IT Service Manager - Lisboa, Portugal - Olisipo

    Olisipo
    Olisipo Lisboa, Portugal

    Encontrado em: beBee S2 PT - há 2 semanas

    Olisipo background
    Tempo integral
    Descrição
    At Olisipo, we believe that every individual deserves a chance to excel in their professional journey. Join us in creating a world where empowerment and specialization go hand in hand. Together, let's forge a path to success that knows no limits.

    We are looking for a IT Service Manager to integrate a hybrid project in Lisbon.


    Profile:

    • Minimum 3 years of Service Management experience within IT;
    • Involvement in building or operating IT solutions from a service perspective;
    • Monitoring and reporting KPIs, setting up SLA and OLA agreements;
    • Knowledge in IT Infrastructure and Applications;
    • Experience with service providers, managing and monitoring services;
    • Current ITIL certification;
    • Strong presentation and communication skills;
    • Commitment to developing, driving, and managing services effectively;
    • Businessfluent English (speaking and writing).

    Responsibilities:

    • Efficiently manage tickets through Internal ITSM tool, ensuring timely resolution of servicerelated issues;
    • Implement and maintain service management processes for Windows Defender and other protection tools;
    • Oversee daytoday operations, including Incident Management, Change Management, and Problem Management;
    • Handle service escalations promptly, ensuring effective problem resolution and minimal impact on endusers;
    • Contribute to maintaining a comprehensive service catalog and ensure the integration of infrastructure services;
    • Implement programs and procedures to safeguard data/information security;
    • Perform 3rd level user help desk activities, individual coaching, and training as needed.
    • Handle tendering, selection, and ordering of services from external suppliers;
    • Manage and enhance overall service aspects, including performance, reliability, scalability, and security.

    We offer:

    • Personal accompaniment focused on Career Management;
    • Continuous and personalized Training and Certification through our own Learning Center;
    • Solidity;
    • Trust and Growth;
    • Competitive salary package with benefits.
    If you believe you have the right profile, send us your CV through our website or to @ with the reference of this ad in 'subject' and learn more about this opportunity