IT Solution Manager - Porto, Portugal - Continental

Continental

Empresa verificada

Porto, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Your tasks

Accountable for the overall service delivery
Drive technical innovation and optimization
Responsible for the change coordination (and implementation) for respective services
Ensure efficient problem management process for respective services
Ensure that the current and future service requirements of customers are identified, understood, and documented in SLA and SLR documents
Negotiate and agree on levels of service to be delivered to the customer (either internal or external), formally documenting these levels of service in SLAs
Ensure that service performance reviews are scheduled, regularly carried out with customers, and are documented with agreed actions
Contract

- and License-Management

Recommend appropriate technology solutions which ensure that the system functions fulfil the customer requirements and that the selected solutions can be quickly and fast integration with the existing business environment
Run a sustainable demand management process, including budget control
Hierarchical point of escalation
Primary contact for all customer requirements
Manage the involved providers

Profile:

Master's Degree in Information Technology, Computer Science, Engineering, or similar fields
Profound experience of at least three years in IT Service Management and Project Management
Outstanding skills in communication, presentations, and a team player
Willingness to travel (15% of the time) to support knowledge transfer and global coordination of activities
Functional leadership experience in Service & Project Management
Experience in budget management for services and projects
Low code platform (Mendix) Knowledge

Offer:

If you meet the requirements you will hear from us in 15 days

About us

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2023, Continental generated sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets._

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Keyfacts:Job ID

REF57081R
Location

Porto
Leadership level

Leading Self
Job flexibility

Hybrid Job