Customer Support with German in Porto
há 1 dia
Descrição do trabalho
Location: Porto
Workload: Full-Time
Position Overview:
We are currently looking for German-speaking Customer Support Agents to join a fast-growing team in Porto.
This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.
Main Responsibilities:- Provide support to highlevel clients via chat, email, and phone.
- Assist customers with the selfserve advertising platform and related tools.
- Deliver pre and postsales support for digital advertising products.
- Troubleshoot and resolve technical issues, such as bugs or delivery errors.
- Communicate updates and resolutions to clients in a timely and professional manner.
- Identify opportunities for customers to enhance their advertising performance.
- Gather client feedback and share product insights to improve user experience.
- Fluency in German (mandatory) and proficient English.
- Strong communication, problemsolving, and interpersonal skills.
- Basic technical proficiency and computer skills.
- Ability to manage multiple tasks in a fastpaced environment.
- A team player with a proactive and customeroriented mindset.
- Previous experience in customer support or digital marketing is valued but not required.
- Competitive monthly salary
- Performancebased bonuses
- Health insurance and employee discounts
- Meal allowance
- Relocation support (for candidates moving from within Europe)
- Full training provided and paid
- Real career progression opportunities in a leading industry
- Join a wellestablished and reputable company in the customer experience sector.
- Work with globally recognized brands in an exciting and innovative field.
- Enjoy a dynamic and multicultural team environment.
- Build your career with ongoing training and advancement potential.
- Benefit from a competitive compensation.
By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.
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