Regional IT Manager - Lisboa, Portugal - Inspired

Inspired

Empresa verificada

Lisboa, Portugal

há 5 dias

Postado por:

João Santos

Recrutador de beBee

Descrição

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13.

In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst.

In over 24 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations.

They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 12,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations.

We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.

ROLE SUMMARY:

The Regional IT Manager is responsible for IT in all region's schools and office and support the business in the optimization of business processes, both in terms of hardware and software. They are responsible to run IT Operations & Projects, manage within agreed service levels, ensuring daytoday activities and a stateoftheart service is delivered to the business. They manage local IT field support agents and central IT support leads and they are also responsible for local IT Budget and Control IT running cost. The Regional IT Manager reports to the Group CIO and has a dotted reporting line to Regional CEO.

KEY RESPONSIBILITIES:

1. Business Relationship Management

Develop a strong understanding of business' processes
Develop a deep understanding of industry's IT landscape (i.e. key providers & solutions)
Establish working relationships with schools and office's leadership teams, and drive the use of technology to improve processes and efficiency
Serve as facilitator between Business and Group IT working identifying and promoting synergies.

2. Project Management

Lead IT projects ensuring that targets are delivered on time, in scope and within budget
Define programs or projects to implement the strategy defined together with the business partners
Establish and participate in Steering Committees for programs or projects
Establish and ensure successful Project Management (structure, roles & responsibilities, execution) in accordance with project methodology agreed.

3. IT Cost control

Review, manage and optimize the IT budget
Deliver monthly IT budget reports (plan & actual) ensuring accuracy on monthly costs
Develop business cases to support investment decisions (when required)
Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective action

4. IT Service Management

Develop and steer network of external IT partners, ensuring proper SLA and OLAs
Define and monitor IT service and resilience KPIs
Ensure high IT service level, aligned with industry and group best practices
Mitigate negative deviations and impacts for local IT services or internal team

5. Continuous improvement

Continuously drive improve improvements in service management processes and levels and performance metrics in alignment with existing IT operating model and IT guidelines
Increase and continuously improve the IT maturity Level at the schools

6. Governance & Documentation

Keep the relevant documentation up to date, leading its creation and enhancements
Lead and monitor the IT Governance model ensuring compliance with company policies, IT guidelines and security standards
Steer/control the IT supplier/outsourcing contracts and corresponding delivery
Ensure IT License and & Asset Management and drive a structured IT Risk

THE IDEAL CANDIDATE WILL HAVE:

Skills:

In-Depth tech knowhow both on the hardware (networks; servers) and software front (ERPs, API, data structures )
Strong analytical capabilities with ability to understand the big picture and decide accordingly (e.g. budget design and management)
Exceptional attention to detail and organizational capabilities (e.g. ticketing system design and management; checklists )
Team leadership capabilities (recruitment, role definition, development,)
Good communication skills for collaborating with educational experts and senior team leaders
Actively tech curious, continuously striving to learn new technologies and solutions (e.g. what are best solutions to tackle problem Z)

Background:

Engineering, Economics, or Management Undergraduate or Masters degree from a well regarded university
Proven experience in managing IT/ Tech projects
Experience in leading and mana