Help Desk - Lisboa, Portugal - Adecco Recruitment

Descrição

Adecco Recruitment is aiming to select for a Help Desk (M/F), partly remote for a Multinational Company

Our client is an established space technology company that combines agility, speed and innovation with decades of experience and provequality.

Their headquarters are in Switzerland and they have several international locations throughout Europe and the USA. The company is an international preferred supplier of structures for all types of launch vehicles and a leader in satellite products and for constellations in the New
Space sector. They compliment their space business as a leader in high-precision products within the semiconductor industry.

Responsibilities

• Serve as the first point of contact for the end users seeking for technical assistance over the phone or ticket.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions for Windowsbased user applications.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problemsolving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Followup and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• User management permission management of several systems.
• Collaboration on IT projects throughout the life cycle of IT infrastructure/organizational programs.
• Assisting the support staff of other serviceproviders.
• May require some staggered shifts.

Requirements

• Completed technical education with a focus on IT or equivalent work experience.
• 5 Years of experience.
• Work experience in a similar role with a focus on technical support and help desk.
• Good knowledge in the areas of network technology (LAN, WAN, Wi-Fi, DNS, DHCP.) and server landscapes, Soft und Hardware, AD, Client-Infrastructure.
• Knowledge of Windows Client and Server operating systems and MS Office.
• Familiarity with iOS, and Android operating systems to provide besteffort support to End users using related devices.
• Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client.
• Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.
• Excellent English and Portuguese skills.
• Teamwork, experience in working with remote teams, communication skills with internal and external stakeholders.
• Ability to utilize provided knowledge article to resolve issues with specific applications/knowledgebases.
• Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
• Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Acts as an informed team member providing analysis of information and limited project input.
• Evaluates unique circumstances and makes technical and procedural recommendations

Candidate-se aqui