Back Office Specialist - Lisboa, Portugal - JUJUR
Descrição
Position:
Dutch Back Office Specialist
Location:
Remote, Portugal
Employment type:
Full-time
Remuneration:
Base salary.
DUTIES AND RESPONSIBILITIES:
- Support the quote acquisition process and manage service approvals for various categories and stakeholders
- Act as a query and escalation point of contact for both internal and external stakeholders
- Contribute to operational performance management through adhoc and recurrent reporting
- Monitor service interventions related times of delivery and identify specific actions, to avoid breaching the time limit agreed to in the contract
- Support the daily operational management of the service and delivery time management
- Pursue any opportunity to maximize P&L performance, as well as overall efficiency measurements.
REQUIREMENTS:
- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- Holder of High School Diploma. A Bachelor's degree in any field will be considered as an advantage
- Previous experience with crossfunctional engagements
- Computer literate with sound knowledge of Microsoft Office package
- A proven record of success in following and executing against defined transactional processes and meeting expected service levels, with the goal of exceeding them.
- Interest in IT and previous experience in IT roles will be considered as an advantage.
- Ability to work independently, while being team player at the same time.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Fully remote from anywhere in Portugal
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