Nestlé: Middle Backoffice Specialist - Oeiras, Portugal - GIGROUP

GIGROUP
GIGROUP
Empresa verificada
Oeiras, Portugal

há 6 dias

João Santos

Postado por:

João Santos

Recrutador de beBee
Descrição

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector:

Nestlé Business Services.
They are currently looking to strengthen their team with a
Demand Capture Specialist (Orders Management) for the Nordics Market.

Main responsibilities:


  • Ensuring Demand is captured within Global and/or Market SLA ́s, through both manual and electronic order methods;
  • Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement;
  • Perform periodic activity relevant review ́s with stream Lead Contribute to Continuous
  • Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's);
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

Ideal Profile:


  • Bachelor's degree in Business, Finance, Economics, Logistics or similar is a plus;
  • Previous Customer Service and/or Order to Cash (O2C) experience is an advantage;
-
Fluent in English;:

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Fluent in Norwegian;:


  • Strong problem solving and analytical skills;
  • Customer orientation;
  • Able topropose and implement improvements in procedures.

We offer:


  • Direct contract with our client.
  • Competitive salary and annual bonus according to your performance.
  • Flex Benefits you can chose what benefit is more suitable to you.
  • Remote or hybrid work schedule must live in Portugal.
  • Career progression and possibilities for International Career.
  • Initial and continuing training.

We're waiting for you- //pt.
Gigroup.
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