Cmr, Logistics Post Exam Processing Assistant - Lisboa, Portugal - British Council

British Council

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

CMR, Logistics Post Exam Processing Assistant

Date:13-Feb-2023

Location:
Lisbon, European Union, PT

Company:
British Council

Transformation has resulted in changes in skills requirements, roles, and numbers of roles required in the new operating model.

The roles in the new operating model will be restricted to employees in the selection pool in the first instance.

Selection for any jobs that remain unfilled following the agreed selection process will be conducted in line with the Global Recruitment policy.

CMR, Logistics and Post Exam Processing Assistant

Role Purpose

The purpose of this role is to support the safe handling of confidential materials in accordance with compliance standards during the multiple exchanges in country/location.

This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR). This role also supports the post-exam processing, including score input into systems and results/certificates distribution.

Main opportunities and challenges for this role:

There is a new Global Operating Model for Exams being implemented across the business and this role will be key to ensuring delivery of our exams operations at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to.
Driving right behaviour's in the team towards greater awareness related to maintaining confidentiality of sensitive exam related materials.
Implementing improvement actions in the distribution and logistics of handling confidential materials.

Main accountabilities but not limited to the following:

Product Service Support

Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
Undertakes sorting and packing of exam materials to for designated test venues.
Supports tasks to reconcile exam materials and papers received are as per plan, report and escalate any discrepancies.
Undertake handling of suitcases and storage materials for distribution ordering and budget management.
Supports planning for Test Day resources ordering, quality, distribution and management (e.g. process guides, stationery, branding/signage/ technical equipment speaking test/hand scanners).
Ensures the proper procedures and documentation is adhered to when handing over to courier.
Ensures proper script receipt tracking, packing and return OR scanning, store and shredding.
Provides timely escalation of issues, enabling the adaptation of work plans where necessary.
Supports continuous improvement in efficiency/cost effectiveness/quality of service delivery in the team.
Processes exams results inputting into Examining Boards platforms.
Processes postexam script scanning and/or delivery to Examining Boards.
Processes enquiries into results with the Examining Board.

Customer support

To be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly.
Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logístical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.

Test Day Support

Where appropriate this role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. The test day roster will include some early morning and weekend cover.

Relationship & stakeholder management

Carries out instructions and requests from cluster operations, Operations Manager efficiently and effectively.
Builds an understanding of who's who within the wider region to enable effective resolution of issues when they arise.

Risk & Compliance

Ensure adherence to CMR standards and management as set forth and carry out frequent random checks to proactively prevent issues from arising.
Provide support and reporting for audits and performance reviews.
Follows agreed corporate risk management processes and procedures when delivering. services (e.g. child protection, security policies, financial protocols, antifraud measures) to protect the interests of the BC and its customers at all times.
Create awareness within the country team on the importance of maintaining the standards around CMR and distribution of exam related materials, provide feedback if behavioural gaps are observed.

Finance & resource management

Monitors and takes responsibility for smallscale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.

Managing self & others