French Safety Advisor for Airbnb - Lisboa, Portugal - Foundever
Descrição
Come and work with us.
Do you want to belong with the customer service team and help to build the world's most loyal travel community?
Are you
French native or fluent with strong
English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you
Your future project:
join our
French Claims and Safety team.
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
As a customer service specialist in this project, your daily responsibilities will include:
- Communicate friendly and efficiently with the customers and provide relevant information
- Be the person responsible to deal with property damage issues
- Handle sensitive issues that were reported during ongoing reservations or after they are over
- Analyze the customer situation and assess the property features
- Proactively and independently work to meet targets and goals
- Native or proficient level of
French (C2) - Advanced level of
English (at least C1) both verbal and written - Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problemsolving skills with strong attention to detail
- Background in mediation, dispute or conflict resolution is a plus
- Desire to learn and advance, be a curious investigator and problem solver
- Highspeed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal:
Benefits.
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging companywide initiatives, including our EverBetter wellness program
- Job stability
- Lifelong skills and experience
- Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
About Foundever
Foundever is a global leader in the customer experience (CX) industry.
With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.
Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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