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- Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system).
- Manage effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs.
- Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary.
- Contribute to the optimization, standardization & efficiency of processes and systems.
- Be curious and creative by supporting on the identification of new areas for improvement or additional services needed.
- Good knowledge of MS Office tools
- Knowledge of service desk systems.
- Good knowledge of Finance processes, with focus on Accounts Payable
- Bachelor's degree or equivalent in the areas of business administration or finance.
- 1 - 3 years of experience in a similar position and/or experience in P2P processes.
- Effective communication skills and analytical capabilities
- Ability to handle confidential and sensitive information with tact and discretion
- Strong customer focus
- Proactive and Organized
- Collaborative mindset
- Feedback culture
- Ability to work with many interlocutors/teams
- Ability to work under pressure and to define priorities accordingly
P2P Support Specialist - Porto, Portugal - SBM Offshore
Descrição
RESPONSIBILITIES
& MAIN TASKSJOB REQUIREMENTS
Specific skills / expertise / product:
Behaviors & inter-personal skills – Key points