Ship to Bill with Czech - Lisboa, Portugal - HCL Technologies

HCL Technologies

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

We have a new project started on April 2021 in Lisbon for a big player in the oil and gas industry.

Main Responsibilities
Work as an Individual Contributor to some of the key responsibilities from the following overall items listed below

Create a customer account in SAP; perform customer prequalification requirements; provide customers with account information; monitor customer activation and ensure it is completed.
Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process monthend accruals, generate monthend reports.
Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
Monitor aging items, monitor system automatch malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required
Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders
Product promotion rules checking, product catalog update, payment of MSLA kits to vendor, and tracking quantity of MSLA kits
Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities
Update Global Smart Form; Travel & Entertainment expense report review
Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
Create exceptional customer experience for the given customer segments in line with SLAs with a focus on First Contact Resolution and low customer effort.
Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
Proofreading (European languages), basic translation, mass communication, price communication, and adhoc requests.

Functions

Invoice Management including
Billing
Dispute Management
Account Setup & MDM
AR including
Collections & Cash Applications
Ledger Account Management
Customer Inquiry and Service Request handling
Client Solutions
Order Processing

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Type of Process:

Soft Skills

Excellent communication abilities
Good listening and comprehension abilities
Ability to effectively communicate, probe, and understand customer issues and provide first call resolution
Good interpersonal and issue resolution skills
Strong collaboration and coordination skills.

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Qualification and Experience: