Arabic Technical Advisor for Porsche - Lisboa, Portugal - Foundever
Descrição
Come and work with us.
Do you want to work with a company that has strived to translate performance into speed - and success - in the most intelligent way possible?
Are you
Arabic native with strong
English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy
Lisbon?
So we have the perfect opportunity for you
Your future project:
join our
Arabic Customer Support team.
In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche
This quote gets to the heart of everything that makes
Porsche what it is. As a brand, as a company, and as an automotive manufacturer.
As a customer service specialist in this project, your daily responsibilities will include:
- Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.)
- Crosssales (e.g. clarification of contractrelated questions, extending subscriptions, etc.)
- Outbound support (e.g. related Smart Mobility or ePerformance Services)
- Case monitoring (Monitoring, handling and if necessary escalation of open cases)
- Response Card (e.g. handling of response cards, administration of and )
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
- Native
Arabic: - Advanced level of
English (at least C1) both verbal and written - No employment termination due to just cause in work history
- Knowledgeable in Windowsbased and Microsoft Office Applications
- Secure handling of IT systems
- Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
- High passion for automotive topics and digital technologies
- Make empowerment business decisions with little guidance
- Demonstrate out of the box thinking in order to resolve customer concerns
- Proficient documentation and notetaking; must be able to clearly document information
- Maintain a clear understanding of policy and procedures and warranty coverage
- Understand the geography of the respective markets working for and being able to identify regions and provinces
- Highspeed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal:
Background
- Experience in the customer service/ call center industry is preferred
- 1year working experience within technical areas; or 1year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same time
- Experience with Luxury Brands and Customer Relationship Management Systems (CRM)
Benefits.
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging companywide initiatives, including our EverBetter wellness program
- Job stability
- Lifelong skills and experience
- Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
About Foundever
Foundever is a global leader in the customer experience (CX) industry.
With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.
Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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