Customer Service German - Porto, Portugal - Personalbüro U. Herrmann

Personalbüro U. Herrmann

Empresa verificada

Porto, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Start: 13. März und 14. April

Banking Project:
German Hybrid (onsite: 30%, work at home: 70%=hybrid) Matosinhos

Role:
As Customer Service Agent (M/F/d) for German you will support clients from one of the greatest German Banks.

You will be a single point of contact for the bank's clients for different types of inquiries
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
Provision of information on product parameters/conditions and ongoing marketing campaigns, branch organization and services
Sales-oriented presentation of the product range
Support of central marketing campaigns
Making appointments
Final processing of inquiries, by sending forms, ordering duplicates or income statements, PIN/TAN orders for online banking
Implementation of card blocking
Mediation processes by forwarding it to the branches, responsible hotlines, to the security center, quality management, to units in the Wealth Management segment, other group units or to the affiliates
Navigation aid for the online banking portal

Working Hours:

Fixed schedule between 8am and 5pm (Mon - Fri), in the future possibility of rotative schedules between 7am and 10pm

2 days off per week (Saturday & Sunday)

Training: 2 weeks of training + 1 week of nesting (100% on site)

Workplace:
Matosinhos (on-site 30% Work at home: 70% = hybrid)

Salary details:

Project LOB Base Salary Language adder Skill adder Performance bonus
- (up to) Meal allowance. German € € € €