Workplace Services Supporter with German - Lisboa, Portugal - Digitall

Digitall

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

This is your job:

At DIGITALL we don?t just deliver technology ? we deliver the future We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired.

Our DIGITALL people are always one step forward:
working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.

As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential.

We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.

DIGITALL operates on a global scale with over 1,500 employees across 28 offices in 13 countries located in Europe and North America.

Your Responsibilities:

Toolsupported processing of service requests and incidents for the provision and troubleshooting of IT services (hardware and software) in 1.5/2nd level support in direct contact with the user in compliance with the specified SLAs
Clarification of order content and deadlines in direct communication with the user as specified
Assignment of rights and guidelines for user and group management, as well as software use (Active Directory, software distribution, patch management, antivirus, etc.) according to specifications
Maintenance of portal content and CMDB content

Your Qualifications:

Completed vocational education or adequate professional experience
Experience in comparable tasks
ITIL basic knowledge (ITIL Foundation certification)
Basic Knowledge of ISMS and QM
Good knowledge of stationary and mobile workplace systems
Basic knowledge of network technologies
Initial experience with the Azure Cloud, particularly in relation to client management
Systemic thinking, analytical skills, high communication skills, ability to work in a team, customeroriented way of thinking and confident demeanor
Ticketsystem experience
Professional, trustworthy and emphatic demeanor and suitability for onsite support for demanding customers
Very good knowledge of German
English knowledge is an advantage

Your Benefits:

- [Participation in the company?s success & performance-based salary package
- [Voluntary benefits (including meal subsidy) & special leave
- [Work-life balance through flexible working hours & the possibility to work from home
- [Diverse training and certification options, regular employee appraisals
- [Team events & company celebrations
- [30 days? vacation
- [Company health insurance
- [Child Allowance
- [Working with modern & innovative technologies