Service Desk Agent - Lisboa, Portugal - JUJUR

JUJUR

Empresa verificada

Lisboa, Portugal

há 1 dia

Postado por:

João Santos

Recrutador de beBee

Descrição

Position:
Service Desk Agent

Location:
Remote, Portugal

Employment type:
Full-time

Remuneration:
Base salary.

DUTIES AND RESPONSIBILITIES:

Communicate with customers using various channels and respond to their queries in timely and efficient manner
Ensure customer satisfaction and provide professional customer support
Support standard queries related to a banking products
Develop an understanding of customer's position and service delivery requirements to enable the delivery of unparalleled service
Respond customer queries in line with SLA
Know when to escalate the issue to other department or more senior representative
Helpful and effective member of the team
Take ownership of selfdevelopment
Keep records of customer interactions, comments, and complaints, and in line with internal procedures
Maintain and update all jobrelated administrative forms.

REQUIREMENTS:

Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
At least 6 months of proven work experience in same/similar role
Knowledge of banking industry will be considered as an advantage
Computer literate with sound knowledge of Microsoft Office suite
Excellent communication skills with ability to emphasise with the client
Ability to work independently, while being team player at the same time
Ability to meet tight deadlines with minimum supervision and in timely manner
Analytical mindset with great critical thinking skills and attention to detail

BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Health and Life insurance
Meal allowance.