experience manager - Lisboa - beBeeExcellence

    beBeeExcellence
    beBeeExcellence Lisboa

    há 1 semana

    Título do emprego: Butler - POR

    Descrição

    Elite Personalized Service Experience Coordinator

    As an Elite Personalized Service Experience Coordinator, you will be responsible for delivering exceptional service to our guests by owning their in-suite experience.


    You will act as the liaison between the guest and all departments within the hotel and marine teams, anticipating every guest's needs and expectations. Your primary goal is to provide a seamless execution of premium service that is both memorable and enjoyable for our esteemed guests.


    This role requires outstanding hospitality, communication, organizational skills in addition to effective decision-making abilities. Paying keen attention to detail is essential as you take full ownership of maintaining assigned suites' quality standards while ensuring flawless delivery of amenities exceeding high expectations.



    • A minimum of two years' guest-facing service experience in a luxury environment

    Additionally, strong emotional intelligence with resourceful thinking along with working knowledge of conflict resolution is required. As this individual must confidently speak on food items served alongside presenting them correctly.
    In order facilitate inter-departmental communication successfully ensuring overall Retreat program excellence can thrive through close collaboration among colleagues – continually driving further increasing standards throughout each venue operated across board!


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