Application Production Support - Lisboa, Portugal - Keyrus Portugal

Keyrus Portugal

Empresa verificada

Lisboa, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

We are on a mission Keyrus is a key player in consulting and technology specialised in Data & Analytics, AI & Machine Learning and Digital Transformation with clients in more than 20 countries in 4 continents.

Main Responsibilities:

User Support

Follow up user requests in 2STRACK/Service Now
Assure response time is adequate to the priority of the issues reported (SLA)
Interact with the software vendor assuring good the communication and response time
Identify product gaps or weaknesses and suggest areas of improvement, as needed
Log defects/issues with the system providing the scenario/logs etc.
Escalate any critical/outstanding issues to the management

Application Support

Perform support and analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts coordinating with the Production Support team any change or any query that might appear.
Communicate with users the incidents in due time
Follow up any critical user request ensuring that the impact is reduced to the minimum possible
Ensure a smooth follow up of all technical processes (WebSphere, Java, MQ, CFT/SFTP)
Manage incidents according to Service Delivery / ITIL Standards, and in coordination with other teams, including production/infrastructure teams.
Availability to perform On Call Duties / Weekend interventions on a rotational team basis

Required skills:

Ability to work in fast paced global environment
Minimum 2 years of relevant Support/IT experience
Prior experience understanding functional specifications, process flow diagrams and procedures
Good written and spoken English is
mandatory:
UNIX/Linux knowledge is
necessary:
SQL/Oracle knowledge is
necessary:
Prior experience with job schedulers e.g. Autosys 11.3.6, Control-M is a plus
Experience with different file transfer protocols e.g. FTP/SFTP, MQ, CFT
Understanding of system architectures such as SSO, Firewalls, load balancer etc

is a
plus:

ITIL experience

Main Tasks:

Support the business in their IT needs and understand the business workflows and scenarios
Maintaining a proper coverage in their designated shift
Provide business, team members and other project/task partnering teams updates on the issue/task/project
Documenting and training other team members
Shadow other team members and seek to learn to improve day to day coverage of the platforms
Sharing knowledge within the team as well documenting the issues/incidents for better follow up
Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
Contribute towards better postrelease checkouts
Understand the underlying issue and the associated patch fix/release and identify systemic issue
Availability to work during Holidays / Weekends as per predefined needs and on a rotational basis with the rest of the team

Technical Skills:

Basic knowledge and capabilities in scripting languages, network, Windows and Linux environments
Practice
Good level of SQL (Sybase, Oracle or Microsoft) minimum 2 years of experience
Practice:
ITIL understanding is also a plus
Practice:
DYNATRACE, DEVOPS and Knowledge of Unix
Practice:
Good Level of English -
Expert

Soft skills:

Good relational qualities
Good communication
Mastery:
Accuracy, reactivity & proactivity, autonomy and curiosity
Mastery:
Interest to learn the Business
N/A:
Team Spirit
Mastery:
Client focus
Expert

What we offer at Keyrus Portugal:

Salary based on your skills and experience and according to the Data market practices.
Food ticket of €8.32 per day
Private Medical Insurance
22 days of paid vacation
Training Program through KLX (Keyrus Learning Experience)

Expected start date:
ASAP

Why Keyrus?

Joining Keyrus means joining a market leader in the Data Intelligence field and an (inter)national player in Management Consultancy and Digital Experience.

You will be part of a young and ever learning enterprise with an established international network of thought leading professionals driven by bridging the gap between innovation and business.

You get the opportunity to meet specialised and professional consultants in a multicultural ecosystem.

Keyrus gives you the opportunity to showcase your talents and potential, to build up experience through working with our clients, with the opportunity to grow depending on your capabilities and affinities, in a great working and dynamic atmosphere.