Hungarian Call Center Representative - Lisbon, Portugal
há 1 dia
Descrição do trabalho
Job Title: Hungarian Call Center Representative
Location: Lisbon, Portugal
Work Type: Onsite / Hybrid
Employment Type: Full-time
About the Role:
We're looking for a Hungarian-speaking Call Center Representative to join our dynamic team in Lisbon. In this role, you'll be the voice of the brand—handling inbound and outbound calls, assisting customers with their inquiries, and ensuring a smooth and satisfying experience.
This position offers the flexibility of hybrid work (mix of office and remote) and is perfect for someone with excellent communication skills who enjoys helping people and solving problems in a fast-paced, multicultural environment.
Key Responsibilities:
Handle incoming and outgoing customer calls in Hungarian, and occasionally in English
Assist with general inquiries, technical issues, billing questions, and product support
Provide accurate, friendly, and timely solutions to customers
Document all interactions clearly in the system (CRM)
Follow company procedures and policies to ensure high service standards
Collaborate with colleagues and other departments to resolve complex issues
Meet or exceed individual and team KPIs related to service quality and response time
What You Bring:
Fluent/native Hungarian (spoken and written)
Good English skills (B2 level or higher)
Previous experience in customer service or call center roles is a plus
Strong communication and interpersonal skills
Problem-solving mindset and attention to detail
Ability to stay calm and professional under pressure
Basic computer skills and the ability to learn new tools quickly
Positive attitude and a team-player mindset
What We Offer:
Competitive salary and performance-based bonuses
Flexible hybrid work model (with a blend of remote and onsite work)
Comprehensive training and onboarding program
Private health insurance and meal allowance
Modern and accessible office in Lisbon
Friendly and inclusive work environment with colleagues from around the world
Career growth opportunities and internal mobility
Relocation support (if applicable)
Working Hours:
Full-time: 40 hours/week
Rotating shifts (Monday to Saturday) depending on project/client
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