Support Analyst - Lisboa, Portugal - CGI

CGI

Empresa verificada

Lisboa, Portugal

há 4 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Support Analyst:

Category:
Business Analysis (functional and technical)

Main location:
Portugal, Lisbon

Position ID:

J

Employment Type:
Student Internship

Position Description:

The support is provided from Lisbon, from 7.30am to 5.30pm, on week days - working on shift rotation mode. Presence is also required during national bank holidays.

Your future duties and responsibilities:

Finding a solution to solve the technical and functional issues raised or forwarding the issue to the appropriate team and followingup issue resolving;
Ensuring that a solution is provided within the appropriate timeframe depending on the issue's priority;
Coordinating and ensuring optimal communication between the different teams/stakeholders in your role as a single point of contact, including regular updates on the progress in case of blocking incidents;
Documenting issues raised by the users and identified as a bug;
Following up and taking action when necessary on the technical alert messages sent to the team's common mailbox;
Ensuring that the control tasks at the beginning of day and the daily feedback is performed

Required qualifications to be successful in this role:

Hard Skills
Capital Markets Operations

Notions

Financial Products: Securities, Interest Rate Derivatives and Foreign Exchange products

Practice

Unix

Notions

ITIL processes and methods

Notions

Standard Microsoft tools (Outlook, Excel, SharePoint...)

Practice

Soft Skills:
Stress resistant and good priority management for changes and unforeseen circumstances with a strong focus on client;

Expert

Result oriented and proactive;

Expert

Excellent working habits: well organised, wellstructured, good coordination planning and execution, efficient methods, curious, eye for detail;

Expert

Fast learner and able to work easily and quickly within a fast changing environment;

Expert

Autonomous and able to easily work together with other teams (coordination, act calmly, common goal);

Expert

Good communication skills

Expert

Skills:

Financial Analysis
ITIL
SQL
Unix

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.

We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of.

This has been our Dream since 1976, and it has brought us to where we are today—one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings.

We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities.

As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.