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French Real Time Analyst
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Spanish Real Time Analyst
Encontrado em: Talent PT C2 - há 8 horas
Foundever Lisbon, PortugalSpanish Real Time Analyst - Lisbon, Portugal · Req ID#: Lisboa, Portugal, PT · Job Description: Come and work with us. · We are looking for a talented and accomplished Spanish Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct n ...
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German Real Time Analyst
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Foundever Portugal Lisbon, Portugal Tempo integralCome and work with us. We are looking for a talented and accomplished German Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of inc ...
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German Real Time Analyst
Encontrado em: Talent PT C2 - há 8 horas
Sitel Lisbon, PortugalCome and work with us. · We are looking for a talented and accomplished German Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of i ...
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Italian Real Time Analyst
Encontrado em: Talent PT C2 - há 1 dia
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German Real Time Analyst
Encontrado em: Talent PT C2 - há 4 dias
Foundever Lisbon, PortugalGerman Real Time Analyst - Lisbon, Portugal · Req ID#: Lisboa, Portugal, PT · Job Description: Come and work with us. · We are looking for a talented and accomplished German Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct num ...
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French Real Time Analyst
Encontrado em: Talent PT C2 - há 2 dias
Sitel Lisbon, PortugalCome and work with us. · We are looking for a talented and accomplished French Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of i ...
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German Real Time Analyst
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Foundever™ Lisboa, PortugalCome and work with us. · We are looking for a talented and accomplished German Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of i ...
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Spanish Real Time Analyst
Encontrado em: beBee S2 PT - há 3 dias
Foundever™ Lisboa, PortugalCome and work with us. · We are looking for a talented and accomplished Spanish Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of ...
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French Real Time Analyst
Encontrado em: beBee S2 PT - há 3 dias
Foundever™ Lisboa, PortugalCome and work with us. · We are looking for a talented and accomplished French Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of i ...
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Italian Real Time Analyst
Encontrado em: beBee S2 PT - há 12 horas
Foundever™ Lisboa, PortugalCome and work with us. · We are looking for a talented and accomplished Italian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of ...
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Real Time Analyst for a leading manufacturer of drones
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Foundever™ Lisboa, PortugalCome and work with us. · We are looking for a talented and accomplished Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming ...
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Real Time Analyst for a leading manufacturer of drones
Encontrado em: Talent PT C2 - há 6 dias
Foundever Lisbon, PortugalReal Time Analyst for a leading manufacturer of drones - Lisbon, Portugal · Req ID#: Lisboa, Portugal, PT · Job Description: Come and work with us. · We are looking for a talented and accomplished Real Time Analyst to be responsible for the intraday management of resources, to ...
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Real Time Analyst for a leading manufacturer of drones
Encontrado em: Talent PT C2 - há 16 horas
Sitel Lisbon, PortugalCome and work with us. · We are looking for a talented and accomplished Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming ...
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English Quality Analyst
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German Quality Analyst
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Foundever™ Portugal Lisbon, Portugal Tempo integralCome and work with us. · We are looking for a German Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. · As a Quality Analyst in this proj ...
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Isprox Lisboa, PortugalSomos una Consultora de Recursos Humanos especializada en la captación de talento para organizaciones empresariales. En ISPROX tenemos el objetivo de seleccionar talento para las compañías que mejor cuiden el capital humano y tengan en el centro de sus políticas a las personas. A ...
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Italian Quality Analyst for a leading manufacturer of drones
Encontrado em: Talent PT 2A C2 - há 1 dia
Foundever™ Portugal Lisbon, Portugal Tempo integralCome and work with us. · We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. · As a Quality Analyst in this pro ...
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German Quality Analyst for a leading manufacturer of drones
Encontrado em: Talent PT 2A C2 - há 5 dias
Foundever™ Lisboa, PortugalCome and work with us. · We are looking for a German Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. · As a Quality Analyst in this proj ...
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Senior Workday Analyst
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French Real Time Analyst - Lisbon, Portugal - Foundever Portugal
Descrição
Come and work with us.We are looking for a talented and accomplished French Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients.
As a Real-Time Analyst in this project, your daily responsibilities will include:Monitoring site to ensure optimal staffing levelsAdjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical dataKeys daily exception requests, updates schedules and responds to escalated issues and ad-hoc requestsAssumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the positionCreate strategic recommendations to improve productivity while balancing service levels and costsAssist in resolving serious customer complaints and escalated issuesFacilitates, leads, and participates in daily, weekly and monthly business meetingsSimulates different scenarios and develops contingency plans for unexpected eventsWorking with multiple clients using a variety of tools to monitor & report performanceCreate and use standard templates to ensure consistent & accurate reportingCommunicate actively with various groups to share call outs and deviations To succeed in the role, you will need to have: Native or proficient level of French (C2)
Proficiency in English is mandatoryMicrosoft Excel knowledge (to be tested during the recruitment process - mandatory)Ability to communicate KPI data and forecasts to employees at all levelsAbility to prioritize workload, meet deadlines and perform multiple tasks with great attention to detailsAvailability to work fully from site (Lisbon) - mandatory What we value:
Previous experience in WFMStrong interpersonal and client service skillsExcellent communication skills with all levels of the organization Strong problem-solving skills Experience of a multi skilling or multilingual resourcingAbility to develop and motivate a team Benefits.
Competitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work culture Go further with FoundeverTM We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career. Apply today