Customer Service Specialist Part-time - Porto, Portugal - knok

knok

Empresa verificada

Porto, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Tempo Parcial

Descrição

Learn About Knok
At knok, we dare to lead and humanize the digital transformation of healthcare.

We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society.

We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun

About the role

We are looking for a Customer Service Specialist to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Specialist, you will:

Book home consultations, ensuring efficiency;
Register and manage appointment requests;
Control and monitor home consultations activity in realtime;
Coordinate appointments with the triage team and doctors;
Provide feedback to other teams;
Ensure a positive experience for doctors, customers, and partners.

About you

To be considered for this role, here are the skills we're looking for:

Graduation Degree;
You have previously worked in customer service;
Computer skills and good ability to use different tools simultaneously;
Good communication and argumentation skills;
Team spirit;
Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
Good level of English, spoken and written.
Availability for working in the afternoon shift (including weekends): 15h 20h

Nice to have: