Customer Support Specialist - Braga
há 2 semanas
Descrição do trabalho
Role Overview
We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.
In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.
Key Responsibilities
-
Handle incoming customer interactions via phone and/or digital channels
-
Answer questions related to subscriptions, billing, and service usage
-
Provide basic technical support and troubleshooting
-
Offer clear, accurate, and customer-focused solutions
-
Ensure customer satisfaction on every interaction
-
Follow internal procedures and quality guidelines
Candidate Profile
-
Native or near-native French (C2 level required)
-
No previous customer support experience required
-
Strong communication and problem-solving skills
-
Customer-oriented mindset and ability to work in a fast-paced environment
-
Willingness to work rotating shifts and on-site
Compensation & Benefits
-
Base Salary: €880 gross/month (paid over 14 salaries)
-
Performance Bonus: 140€ per 12 months
-
Meal Allowance: €7,63 per working day
-
Health Insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract.
Location
Hybrid / On-site – Braga, Portugal
Work Schedule
- Monday to Friday: 07:00 - 19:00 (Rotational shifts)
- Days off: Saturday and Sunday
If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you. Apply now and join an international team in Aveiro.
Empregos semelhantes
Na Edigma, Moviik e Displax, não trabalhamos apenas com IT tradicional; suportamos infraestruturas que dão vida a experiências interativas e soluções tecnológicas de vanguarda. · Estamos à procura de um(a) IT Specialist para ser o guardião da nossa infraestrutura e o braço direit ...
há 1 mês
+Nós estamos procurando por um(a) IT Specialist para cuidar da nossa infraestrutura e apoiar nossos utilizadores. · ...
há 4 semanas
A Synchro recruta Customer Support Specialist para colaboração com Organismo Público na área da saúde em Porto. · Registar, analisar e resolver processos internos pendentes; · Realizar resolução de incidentes e pedidos dos utilizadores; · ...
há 1 semana
Somos uma consultora de tecnologias da informação com foco em projetos de Engenharia associados às Tecnologias da Informação. · Formação superior em Engenharia Informática ou similar é valorizado; · Experiência profissional com funções de Suporte em alguma aplicação existente; · ...
há 1 mês
Content Support Specialist Content Support Specialist
Apenas para membros registrados
Nestlé Business Services (NBS) seeks a Content Support Specialist to bridge strategic Digital Marketing briefs from HQ and creative agencies. The specialist will coordinate with agencies for smooth asset delivery, create performance reports and best practices, and drive change ma ...
há 2 semanas
Buscamos um especialista em processamento e facturação para os nossos escritórios no Porto. · Monitorizar e acompanhar a carteira de clientes em atraso; · Apoiar a equipa financeira; · ...
há 1 mês
We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider. · Answer questions related to subscriptions, billing, and service usageProvide basic technical su ...
há 1 mês
We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider. · ...
há 1 mês
The Automation Support Specialist will ensure stable connections between Virtual Machines (VM) and Automation Applications (AA), identify communication failures or interruptions, and take corrective actions to support a global automation ecosystem. · ...
há 2 semanas
This role involves ensuring stable connections between Virtual Machines (VM) and Automation Applications (AA), configuring scripts for VM status checks 24/7, performing manual checks on the Automation 360 platform for automated processes running without issues. · Ensure all conne ...
há 2 dias
The Automation Support Specialist will ensure that all connections between Virtual Machines (VM) and Automation Applications (AA) remain stable and fully operational. · The specialist will also configure, maintain, and supervise active scripts responsible for checking VM status 2 ...
há 2 semanas
We are looking for a German-speaking Customer Support Specialist to join an international team supporting a global Video Streaming Platform. · ...
há 1 mês
Multilingual Marketing Customer Support Specialist
Apenas para membros registrados
+Job summary · We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products.+QualificationsMandatory experience in paid campaign management · Degree in Marketing or a related field · ...
há 2 semanas
We're seeking an enthusiastic Customer Support Specialist to join our dynamic team. · Provide outstanding support through phone, chat,email,and social media. · Resolve issues related to account setup... · ...
há 1 dia
We are seeking a Customer Success Specialist to join our dynamic team If you're innovative personable thrive in a fast-paced ever-changing environment this opportunity could be perfect for you. · ...
há 1 semana
Multilingual Marketing Customer Support Specialist
Apenas para membros registrados
We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products. · This role is ideal for professionals who combine paid advertising expertise with a strong customer service mindset, · operating in a structured KPI-driven environment ...
há 1 dia
Technical Support Specialist – French Market – Remote
Apenas para membros registrados
This role focuses on technical support for a French SaaS product with an emphasis on SQL-based analysis and application-level troubleshooting. · Handle technical support via phone email and chat · Analyze application errors and incidents · Perform SQL queries and data validations ...
há 1 semana
Urgent Need French Technical Support Specialist – SQL
Apenas para membros registrados
We are looking for a Technical Support Specialist (SQL / Tech) to support professional users with technical and data-related inquiries. · Provide technical support to customers via ticketing systems, email, or chat · Troubleshoot system, data, and integration-related issues · ...
há 1 mês
German Speaking Marketing Customer Support Specialist — Lisbon
Apenas para membros registrados
We are hiring German-Speaking Marketing Customer · Support Specialists to support advertisers and digital marketing clients in a structured service- · driven environment.Support clients with paid advertising campaigns · & related inquiries · Asist with campaign setup performance ...
há 2 semanas
This role plays a vital part in ensuring the reliability and high performance of our customers MES solutions. It directly contributes to operational excellence on the shop floor. · ...
há 3 semanas