French Quality Specialist - Porto
há 1 mês
Job summary
We are looking for a French Quality Specialist to join our team.A strong emphasis on assessing Audits via Data Analysis will be part of daily responsibilities along with monitoring CSR's performance by taping listening reviewing evaluating calls providing appropriate feedback ensuring adherence to procedures scripts improving service delivered caller aspects soft skills product knowledge systems skills attending participating meetings discussing outputs monitoring reporting script problems questions appropriate areas assisting clients monitoring specific programs communicating supervisors program changes CSR actions supervisors performance appraisals making monthly call monitoring plan executing plan keeping track achieved providing relevant information Monthly Quality Report providing feedback training department issues arising monitoring picked trained Acts half day week CSR keep experience Participates monthly calibrating sessions ensure scoring interpretation calls level QARs Takes responsibility understand comply company client security requirements policies Ensures team members comply fully security policies requirements Foundever client ensuring staff given appropriate level knowledge awareness comply policies context role taking appropriate action non-compliance identified To succeed role need have Native proficient French mandatory Native proficient English C2 both verbal written Good organization time management skills Ability work people diverse backgrounds Ability make fair consistent judgments decisions Ability solve problems suggestions Ability influence behavior Effective project management Ability adhere organizational policies procedures Give constructive feedback CSRs lead performance improvement Counseling skills Organize prioritize multi task Good knowledge effective scripting Experience relevant training coaching techniques Logical objective approach call assessment Provide feedback positive supportive manner Able effectively use Microsoft applications Word Excel Powerpoint Project Outlook etc Must hold EU citizenship valid work permit Portugal Be local candidate willing relocate Porto Portugal Availability work Hybrid model mandatory Education experience Minimum months Quality Analyst Quality Specialist Assurance Auditor mandatory Should certified finalized professional education Benefits Competitive wages Paid professional training Employee discounts Private healthcare dental insurance six months employment Growth opportunities various development programs Fun engaging company wide initiatives including EverBetter wellness program Job stability Life long skills experience Excellent work culture Go further Foundever Believe memorable associate experiences Here improve quality life grow career Apply today Show more Show less
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